Chatbots explained
Collecting specific information from different channels can be time consuming and more often than not, users end up unsatisfied. A Chatbot comes to your customers’ rescue. It is an interactive agent, a digital programme that conducts a conversation by means of auditory or textual methods.
Chatbots revolutionise customer interaction and enhance customer experience by conducting conversations that simulate how your customer would interact as a conversational partner. The results are evident; sustainable customer relationships, customer retention, and increased growth.
How Chatbots optimise your channels
Chatbots are based on machine learning and enable your company to use artificial intelligence in a targeted and profitable way.
From concept to fully developed bot – our experts develop and implement Chatbot solutions by calibrating the bot to your and your customers’ demands.
Chatbots reduce costs and increase quality and productivity thanks to faster request handling, fewer errors, and a higher conversion rate.
We build perfect Chatbot solutions for your requirements and processes.
Matthias Leybold, Partner Data & Analytics, PwC Switzerland
Tailor-made Chatbots
Successful Chatbots
Consulting and design
Evaluating your needs and analysing your data allows us to advise you on the design, optimisation and implementation of your Chatbot project.
Customised development
Growth hacking
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