Why User Experience Review?
In order to master digital transformation and create a better customer experience, you will need to understand the characteristics, the context and behavioural patterns of your target group.
How consistent are you when interacting with customers? Uncovering and understanding inconsistencies and the challenges that they come with allows you to significantly improve customer experience.
By understanding the customer journey of all stakeholders, you can leverage synergies and effectively transform processes.
How does a User Experience Review work?
First and most importantly, a User Experience Review provides you with a thorough understanding of how customers interact with you. Our PwC experts uncover what customers in fact experience when they do business with you
In order to do so, our experts assess the quality of the user experience you create and they identify inconsistencies and pitfalls. At the same time, they will provide clear recommendations, share the latest research insights and help you to create your optimal customer journey.
- Online surveys
- Mystery shopping
- Journey mapping
- Usability testing
- Data analytics
What you get
- Assessment of your customers’ experience
- Thorough understanding of how customers interact with you
- Identification of inconsistencies and challenges in the current customer journey
- Benchmarking to competitors
- First ideas on how to improve
- Research insights and final report
Request your User Experience Review
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