User Experience Review

Get an holistic, independent overview what it feels like doing business with you.

Why User Experience Review?

First and most importantly, a User Experience Review provides you with a thorough understanding of how customers interact with you. Our PwC experts uncover what customers in fact experience when they do business with you.
 
In order to do so, our experts assess the quality of the user experience you create and they identify inconsistencies and pitfalls. At the same time, they will provide clear recommendations, share the latest research insights and help you to create your optimal customer journey.
touch_app See the big picture

In order to master digital transformation and create a better customer experience, you will need to understand the characteristics, the context and behavioural patterns of your target group.

new_releases Understand inconsistencies

How consistent are you when interacting with customers? Uncovering and understanding inconsistencies and the challenges that they come with allows you to significantly improve customer experience.

signal_wifi_4_bar Master digital transformation to leverage synergies

By understanding the customer journey of all stakeholders, you can leverage synergies and effectively transform processes.

How does a User Experience Review work?

First and most importantly, a User Experience Review provides you with a thorough understanding of how customers interact with you. Our PwC experts uncover what customers in fact experience when they do business with you

In order to do so, our experts assess the quality of the user experience you create and they identify inconsistencies and pitfalls. At the same time, they will provide clear recommendations, share the latest research insights and help you to create your optimal customer journey.

Cutting-edge methodologies

PwC’s experts use a variety of complementary methodologies to relate to customer journey and reveal the needs of your target groups.
  • Web-analyses
  • Online surveys
  • Interviews
  • Mystery shopping
  • Journey mapping 
  • Usability testing
  • Data analytics
  • Benchmarking
BENEFIT NOW

What you get

  • Assessment of your customers’ experience
  • Thorough understanding of how customers interact with you
  • Identification of inconsistencies and challenges in the current customer journey
  • Benchmarking to competitors
  • First ideas on how to improve
  • Research insights and final report
Did you know?
Did you know that it takes twelve good customer interactions to make up for a single damaging one?1
1Source: “Understanding Customers” by Ruby Newell-Legner

A thorough understanding of the customer journey allows our clients to effectively optimise and digitalise processes.

Adrian Nussbaum, UX & Design, PwC's Experience Center Switzerland

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Your expert for User Experience Review

Adrian NussbaumUX & Design, PwC's Experience Center Switzerland
Jonas Hager
Jonas HagerHead of UX & Design, PwC's Experience Center Switzerland